Frequently Asked Questions

General Questions

What are the phone numbers for the resort?

Toll-free Reservations: (877) 525-2427 
Local: (570) 580-6000

Concierge: (570) 580-6085 
Group Sales - Main: (877) 780-6640 
Group Sales - Weddings: (877) 780-6640
Group Sales - Waterpark: (570) 580-6025 
Spa Kalahari: (570) 216-5493 
B-Lux Grill & Bar : (570) 580-6030 
The Last Bite: (570) 580-6050

For departments not listed here or to speak with an agent that can connect you with the proper Kalahari representative please dial our Kalahari Customer Care line at 608-254-5425.

Where can I find media information?

Please email or call (312) 274-3349.

Where is Kalahari Resorts & Conventions, Pocono Mountains located?

250 Kalahari Blvd. Pocono Manor, PA 18349. Located immediately off I-380 at Pocono exit 3, ideally placed for the Tristate area in the Pocono Mountains; just over an hour from New York, 2 hours from Philadelphia, 2 hour from Harrisburg, 30 minutes from Scranton and 50 minutes from Allentown.

Where can I find directions to the resort?

Click here to find directions to Kalahari Resorts & Conventions Pocono Mountains. 

Is there free parking?

Yes. When you visit Kalahari Resorts & Conventions, you won’t need to worry about finding a spot to park or paying for parking. We have space and it’s free!

Is valet parking?

Yes. Valet parking is available.

Where is the nearest major airport?

Lehigh Valley International Airport is located 45 minutes away at 3311 Airport Road in Allentown, PA.

Is shuttle service available?

Yes. We shuttle service is available. This can be arranged with our concierge. 

Reservation Questions

When can I make a reservation?

Reservations are now available. Reserve online or call 877-KALAHARI (525-2427).

Is a deposit required at the time of a reservation?

Yes, Kalahari is an advance deposit Resort requiring the first night's lodging plus applicable taxes and fees to be charged at the time of reservation.

What is the cancellation policy?

Reservations canceled 72 hours or more prior to the date of arrival receive a refund of the deposit, minus a $25 cancellation fee.

Reservations canceled within 72 hours of the date of arrival forfeit the entire deposit.

Dates of stay may be rescheduled at any time without fee, though rates may fluctuate. After rescheduling a reservation to a new date, any future cancellation of that reservation will be charged a cancellation fee equal to the original first night deposit.  This fee applies regardless of how many days from arrival that cancellation takes place. Rescheduled reservations are subject to current rates, availability and restrictions.

Is Indoor/Outdoor Waterpark Admission included with overnight stays?

Yes, admission to Kalahari's indoor and seasonal outdoor waterpark is included for each registered hotel guest!

Group and Convention Center Questions

How big is the Convention Center?

The Convention Center is 205,000 sq ft of flexible space, including a 25,000 sq ft and a 38,000 sq ft grand ballroom, a 12,000 sq ft and a 9,000 sq ft Jr. ballroom, 33 meeting rooms & multiple hospitality suites.

How many meeting rooms are there?

There are 33 meeting rooms & multiple hospitality suites. 

What type of technological and audio visual is available to group guests?

There is complimentary Wi-Fi throughout resort, internet bandwidth speeds up to 1 Gb/s with capacity to increase to 10 Gb/s (with advance order), state of the art lighting and A/V controls, numerous built in hi-lumen/Hi-Def projectors and monitors and a proprietary HELP phone.

Where can I get additional information about hosting my group at Kalahari Resorts & Conventions?

To submit a request for proposal or request additional information, please click here

Where can I get additional information about having my Wedding at Kalahari Resorts & Conventions?

For all the details to plan your special day, please visit

Resort Questions

How many guests rooms are there?

Kalahari features 977 guest rooms & suites, including 1, 2, 3 and 5 bedroom suites, Honeymoon Suites and Penthouse Suites. 

What type of rooms are available?

We have 1, 2, 3, and 5 bedroom suites including Honeymoon and Penthouse Suites.

What are the typical room amenities I can expect when staying at your resort?

All rooms will include a microwave, coffee maker, refrigerator, iron, ironing board, in-room safe, complimentary Wi-Fi, remote control television with cable and pay-per-view movies, alarm clock, voice mail system, hair dryer, luxurious bath amenities and admission to America's Largest Indoor Waterpark.

Are there places to eat while on property?

There are three full-service restaurants featuring varied exceptional cuisines as well as various other dining outlets.

Is there a Spa and/or Salon?

Yes. Spa Kalahari and Salon is located on property.

Are there kid’s activities available?

Yes. The Adventurers Club highlights family fun daily.

Are there retail shops available?

Yes. There are multiple and varied retail shops on property. Including resort and logo wear, African art and items, kid-focused items, sundries and more.

Are there additional outdoor recreational activities nearby?

Yes. Nearby there is Horseback riding, archery, fishing, sledding, snow shoeing, skiing plus a whole lot more!

Are pets allowed?

Unfortunately, except in those cases of companion animals trained to assist individuals with disabilities, pets are not allowed at the Resorts.

Is internet access available?

Yes, free wireless access is available resort wide.

How can I secure my valuables while staying at the resort?

A safe is provided in each guest room for securing valuables. Lockers are also available for use at the Waterpark. Please note that Kalahari is not responsible for lost or stolen items while staying at the resort. Please make sure that upon vacating your guest room, you have thoroughly checked for any misplaced items.

Is smoking permitted within the resort or guest rooms?

Smoking is not permitted in any enclosed public areas, including guest rooms and suites.

Waterpark Questions

How big is the waterpark?

Our waterpark is 220,000 sq. ft.
Outdoors features a seasonal pool deck and kid's water play area, Bug's Burrow.

Can I use the waterpark without staying overnight?

Yes. We limited outside day passes are available determined by the occupancy of our resort, as to ensure that all guests have an enjoyable experience.

Are life vests required and available?

Yes, life vests are required for all children under 48". At Kalahari Resorts, the safety and security of our guests is our number one priority. In our indoor and outdoor Waterparks, Kalahari is proud to meet, and in many cases, exceed state and federal guidelines for Waterpark safety. Although many children possess excellent swimming capabilities in standard pools, Kalahari Resorts requires all children under 48" to wear a life vest for added safety while enjoying our Waterparks. You are encouraged to bring your own life vest if it is well fitting and U.S. Coast Guard approved. Complimentary life vests will be available in the Waterpark on a first come first served basis.

Are changing rooms and showers available for the waterpark?

Yes. Men's and women's showers and changing facilities, as well as family changing facilities are available.

Are lockers available for the waterparks?

Yes, lockers are available to rent on a first served basis in three sizes. Pricing per day is as follows:
  • Small - $10
  • Medium - $15
  • Large - $20

Arcade Questions

How big is the Arcade?

The Arcade is 30,000 sq. ft.

What type of fun can I expect to find in the Arcade?

The Arcade features black light mini golf, arcade games, XD Dark Ride 5-D Theater, Blacklight mini bowling & more.