Frequently Asked Questions


What are the phone numbers for the Resort and departments?

Toll-free Reservations: (877) 525-2427 
Local: (419) 433-7200 

Concierge: (419) 433-7200, ext. 34089 
Group Sales - Main: (419) 433-7759 
Group Sales - Weddings: (877) 642-6847 
Group Sales - Waterpark: (419) 433-4958 
Spa Kalahari: (419) 433-7900 
The Reserve Restaurant & Bar: (419) 433-7600

For departments not listed here or to speak with an agent that can connect you with the proper Kalahari representative please dial our Kalahari Customer Care line at 608-254-5425.

Where can I find directions to the Resort?

Click here for a general map and directions, a form for door-to-door directions as well as address and GPS coordinate information.

Where is the nearest major airport?

The nearest major airport is Cleveland Hopkins International, located in Cleveland, Ohio - approximately 45 minutes from the Resort.

Is shuttle service available?

Yes, please call Kalahari's Concierge at (419) 433-7200, ext. 34089 for scheduling and pricing.


Is a deposit required at the time of reservation?

Yes, Kalahari is an advance deposit Resort requiring the first night's lodging plus applicable taxes and resort fee to be charged at the time of reservation.

What is the cancellation policy?

Reservations canceled 72 hours or more prior to the date of arrival receive a refund of the deposit, minus a $25 cancellation fee.

Reservations canceled within 72 hours of the date of arrival forfeit the entire deposit.

Dates of stay may be rescheduled at any time without fee, though rates may fluctuate.

 Can extra guests be added at check in?

Yes, up to the maximum number of Guests allowed in compliance with your selected room style.

Can a reservation be made for someone other than the credit card holder? (Letter of Authorization)

Yes. In order for a guest to check-in other than the person whose credit card was used to make the reservation, the following steps are required:
1) Click here to open and print the Credit Card Authorization Form.
2) Complete the form in its entirety, including the signature of the credit card holder.
3) Obtain photocopies of the front and back of the credit card used to make the reservation as well as the credit card holder's photo ID. Please note that the back of the credit card must have the card holder's signature.
4) Fax the completed Letter of Authorization form, photocopies of the front and back of the credit card and card holder's ID to: (608) 254-6116 and address to the attention of Reservation Coordinator.

Is indoor/outdoor Waterpark admission included with overnight stays?

Yes, admission to America's largest indoor waterpark and the Zambezi outdoor waterpark (seasonal, weather permitting) is included for each registered hotel guest!

Are pack 'n plays and/or rollaway beds available for rental?

Yes, pack 'n plays and rollaway beds are available on a limited basis for $10 per night based on room style as not all room styles will accommodate the space required. 

Can I request to have rooms located next to each other?

If you are making the reservation for both rooms you may request for the rooms to be located next to each other, however this cannot be guaranteed until check in. 

If you are requesting to have your room located next to that of one reserved by someone else, we require both parties to make this request independently. This can be done via email or by each calling Reservations at 877-525-2427 (please be sure to have your confirmation number available). Once both parties have confirmed, the requests will be added to the reservations, but cannot be guaranteed until check in.

What is the Resort Fee?

The Resort Fee is a mandatory daily fee of $29.99 to cover the costs associated with providing the highest level of amenities for our guests.

To view what is included in the fee please view our Resort Fee page.


What are the check in and check out times?

Check-in begins at 4:00pm. Should you arrive as early as 12:00pm, you can pre-register and begin to enjoy the Waterparks. Check out is no later than 11:00am. After you have checked out, if you have the time, we invite you to stay with us to enjoy the Waterparks and the many other great Kalahari amenities and services available. 

Guests staying between December 15 and Memorial Day are invited to use the waterpark until 3:00pm. From Memorial Day through December 14, guests are invited to use the waterpark until it closes for the day.

Are pets allowed?

Unfortunately, except in those cases of companion animals trained to assist individuals with disabilities, pets are not allowed at the Resorts.

Are Pay-Per-View movies available in Guest Rooms?

Yes, a variety of movies and programming are available on a Pay-Per-View basis.

Can DVD/Blu-ray players or videogame consoles be connected to the televisions in the guest rooms and suites?

We apologize, however due to contractual obligations with our 'Pay-Per-View' provider, DVD/Blu-ray players and videogame consoles are not able to connect to the televisions in our guest rooms and suites.

Is Internet access available?

Yes, free wireless access is available in each of Kalahari's Guest rooms and suites.

How can I secure my valuables while staying at the Resort?

A safe is provided in each guest room for securing valuables. Lockers are also available for use at the Waterpark. Please note that Kalahari is not responsible for lost or stolen items while staying at the resort. Please make sure that upon vacating your guest room, you have throughly checked for any misplaced items.

Are laundry facilities available?

Yes, laundry facilities are available and conveniently located for our Resort guests.


Can I use the waterpark without staying overnight?

Yes, please click here to order Waterpark passes online.

Are outside coolers, food or drink permitted into the Waterparks?

Unfortunately, outside coolers, food or drink are not permitted into the Waterparks. However, there are many dining options both outside and inside the Waterparks for your enjoyment. For more information please visit our Where to Eat section.

Are towels available?

Yes, towels are provided for Waterpark guests.

When are swim diapers required and are they available for purchase?

Swim diapers are required for all children under the age of 3 and all children who are not toilet-trained. Swim diapers are available for purchase from Kalahari retail.

What are the hours of the Indoor Waterpark?

  • Sunday - Thursday: 9:30 AM - 9 PM
  • Friday & Saturday: 9:30 AM - 10 PM

Hour subject to change. Some holidays, peak periods and weekends may feature amended hours of operation.

 Are there water activities for toddlers and smaller children?

Yes, Kalahari Waterparks features many activities for smaller children including slides, geysers, interactive elements and more.

Are life vests required and available?

Yes, life vests are required for all children under 48". At Kalahari Resorts, the safety and security of our guests is our number one priority. In our indoor and outdoor Waterparks, Kalahari is proud to meet, and in many cases, exceed state and federal guidelines for Waterpark safety. Although many children possess excellent swimming capabilities in standard pools, Kalahari Resorts requires all children under 48" to wear a life vest for added safety while enjoying our Waterparks. You are encouraged to bring your own life vest if it is well fitting and U.S. Coast Guard approved. Complimentary life vests are available in the Waterpark on a first come first served basis.

Are changing rooms and showers available for the Waterparks?

Yes. Men's and women's showers and changing facilities, as well as family changing facilities, are available at the entrance to the indoor Waterpark.

Are lockers available for the Waterparks?

Yes, lockers are available to rent on a first served basis for $20.00, this includes a $15.00 rental fee plus a $5.00 deposit. The $5.00 deposit is refunded when key and receipt are returned.


Can I use the Outdoor Adventure Park without staying overnight?

Yes, please click here for pricing information.

Are outside coolers, food or drink permitted into the Adventure Park?

Outside coolers, food or drink are not permitted into the Theme Park. However, there are many dining options both outside and inside the Theme Park for your enjoyment. For more information please visit our Where to Eat section.